Managing agent’s report: (cont’d)Review of the Business: (cont’d)
Claims incurred
Gross claims increased due to the exposure to Baltimore Bridge and hurricanes Helene and Milton. Ceded claims also reflected these being largely recoverable resulting in a minimal net impact.
Operating Expenses
Net operating expenses, which include acquisition costs and other operating expenses, increased by £22.4m to £147.9m (2023: £125.5m). This increase is in line with the expected increase per the Syndicate Business Forecast and reflects the premium growth during the year.
Non-Technical Result
The total profit for the year of £128.5m due to the Syndicate has increased by £42.3m (2023: £86.2m) on the non-technical account, driven by its increase in underwriting results offset by a slight decrease in investment return of £1.1m.
Corporate and Social Responsibility
Our success is anchored by our culture of ethics and compliance. The Board recognises the pivotal role it plays in promoting ethical standards and integrity in the conduct of our business and is committed to maintaining a reputation for high standards of business conduct.
As part of Arch Capital Group Ltd (“ACGL”), we maintain a Code of Business Conduct (the “Code”) which sets expectations and provides guidance to our employees in key areas, including honest and fair dealing, anti-bribery and corruption, potential conflicts of interest, gifts, safety, harassment and discrimination prevention, antitrust and competition and document retention. Our Code applies to everyone, including the Board, and is reviewed regularly to remain current with changing laws, regulations and industry best practices. To reinforce our commitment to these standards, the Syndicate provides training to all employees on the Code and makes other resources available, including a 24-hour ethics hotline.
The Syndicate is committed to providing equal opportunities to potential and actual staff. Our policy states that all of our employment related decisions must be based on an individual’s job qualifications and performance and not based on any characteristic protected by law, such as age, gender assignment, marital status, being pregnant or on maternity leave, disability, race, religions, sex or sexual orientation, atypical cellular or blood trait, marital status, veteran status, membership in the armed services, political affiliation, or any other characteristic protected by applicable law.
Our success also depends on developing our employees so they can grow with the Syndicate. We provide high calibre learning and engagement programs to foster meaningful career development for all employees and encourage employees to execute a personal development plan with their managers.
The Syndicate operates within agreed business conduct guidelines and is focused on customer led outcomes. This includes ensuring products and services, price and value, consumer understanding and consumer support are at the core of our business strategy.